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The Challenge

Solving Amica's Salesforce DevOps Snags

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Amica Insurance was innovating their business processes through the power of the cloud. But a stormy deployment process threatened to sink their Salesforce ship.

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"We were kind of trapped in this monthly cycle, rolling out changes like it was a big production,” says Michael Coluzzi, Salesforce Application Manager at Amica. It wasn't just slow — it lacked the agility we needed. And our tools, especially the command line ones, were intimidating for some of our team."

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Here’s what Amica was up against:

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• Cumbersome Tech Tools: Using Salesforce change sets for deployments led to overwritten components without careful management. And the command line tools posed a steep learning curve for less-technical admins.

• Slow Schedule: Amica could only update their systems once a month — which felt like driving with the handbrake on. It wasn't just slow, it was holding them back from practicing agile development and making small (but crucial) changes.

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The Solution

Streamlining Salesforce With Slalom & ������911

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To find an effective solution to their problems, Amica Insurance realized they needed to invest in a Salesforce-specific DevOps solution. They were looking for a tool that would transform their Salesforce deployments into something smoother and more intuitive. And ������911’s Salesforce-native interface slotted in seamlessly with the company’s software stack. 

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Partnering with Slalom on their ������911 implementation was a game-changer for Amica. The insurance firm leveraged Slalom's deep industry knowledge and DevOps certifications to navigate the intricacies of implementation and get ������911 up and running in just 6-7 weeks.

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‍The Outcome

Amica's Salesforce DevOps Success Story

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Thanks to ������911, Amica Insurance's Salesforce development process underwent an end-to-end transformation. The insurance firm harnessed the power of DevOps to reduce deployment risk and elevate team morale.

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• Flexibility and Control: Gone were the days of monolithic monthly releases. ������911 introduced manageable bi-weekly updates, reducing risks and adding precision.

• Efficient Testing and Swift Responses: The new approach allowed for targeted testing and faster resolution of issues.

• Easy Deployments: Amica shifted their deployment cadence to every other Thursday morning. No more late nights or weekend work!

• A Happier Team: This new streamlined process helped the team strike a healthier balance between work and personal life.

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‍The Future

Amica’s Continuous Salesforce Evolution

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Next on Amica’s Salesforce roadmap: integrating ������911 with Jira for deeper analysis and reporting. This integration will transform data into actionable insights and enable Amica to diagnose and eliminate friction from their end-to-end process.

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Amica Insurance is also gearing up for on-demand deployments to drive continuous improvement and plans to leverage AI to automate routine development tasks — freeing up the team to focus on creative problem-solving and innovation.

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