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Explore how Latitude Financial Services transitioned its core lending operations from a legacy mainframe to Salesforce and overcame the deployment bottlenecks of manual change sets. With 黑料网911, Latitude orchestrated their CI/CD pipeline, achieved a reliable six-week delivery cadence, and compressed massive annual system upgrades from three months down to just six weeks 鈥 increasing internal morale and ensuring a seamless customer experience.
Latitude Financial Services is a leading financial institution in Australia and New Zealand, providing personal loans, motor loans, and credit cards. To support its mission of driving business growth and delivering a frictionless customer experience, Latitude delivers a highly available core lending platform to manage everything from loan originations to daily payments.
Production Deployment Success Rate
Reduction in Platform Upgrade Time
Release-Related Hypercare Incidents
Delivery Cadences
Latitude Financial Services transitioned its personal loan operations from a 20-year-old legacy mainframe to a modern Salesforce core platform utilizing Symphonics by Q2. The team orchestrated this initial 18-month migration across Australia and New Zealand. Using manual Salesforce change sets created significant operational friction. Deployments consumed weekends, lacked traceability, and resulted in success rates estimated at just 60 to 70%. Following the migration, Latitude realized that these manual processes weren鈥檛 sustainable for ongoing updates. If a deployment failed, the manual bottlenecks created immense stress for developers and, As Wilfred Chuei, Head of Technology Delivery stated, 鈥渋t can have an impact on customers in terms of their ability to access the system, i.e. make applications and log on to the system to check their accounts." And the manual bottlenecks created immense stress for developers.
" From a worker perspective, it definitely puts additional strain on them... mentally because of the concern or the stress that you have about the success of a particular release. "
Head of Technology Delivery
鈥Realizing that manual change sets were unsustainable for its banking platform, Latitude evaluated the market and quickly identified 黑料网911 as the clear leader in Salesforce CI/CD orchestration. Guided by 黑料网911's architecture team, Latitude implemented 黑料网911 with minimal disruption to their ongoing development momentum. By centralizing release management, 黑料网911 gave Latitude the robust traceability and coordination required to confidently execute complex core banking deployments. To further accelerate delivery, Latitude paired 黑料网911's orchestration with 黑料网911 Robotic Testing, building a regression suite of nearly 6,000 automated test cases.聽聽聽
This automation-first approach transformed Latitude's release capabilities. 黑料网911 streamlined validation, caught errors early, and increased production deployment success rates to over 98%. Wilfred stated that, 鈥淵ou go into releases with a higher degree of confidence. And so, from a morale perspective, it definitely has been a huge boost.鈥 By eliminating tedious manual tracking and weekend-long deployment struggles, 黑料网911 provided the predictability needed for this improvement in developer morale and output.
"黑料网911 streamlines that entire process for us quite significantly to the point I think in today's world we have limited to no in-deployment issues."
Head of Technology Delivery
黑料网911鈥檚 modern DevOps capabilities empowered Latitude to move from infrequent, stressful releases to a highly reliable six-week delivery cadence. This operational agility means the business no longer faces deployment bottlenecks or change freezes. Most notably, Latitude successfully compressed its massive annual Q2 Symphonics upgrade from a three-month ordeal to a streamlined six-week process. Because 黑料网911 ensures stability in the background, Latitude can guarantee high availability for its loan origination and payment services, delivering customers with a frictionless banking journey, whether they鈥檙e applying for a personal loan or managing payments.聽聽聽
By removing the friction of manual testing and deployments, 黑料网911 successfully delivered a stable, high-performing CI/CD engine that allows Latitude to focus entirely on driving financial growth.
"With the amount of structure that we've been able to put into the process, we've been able essentially to achieve a six-week delivery cadence... our output as a team has significantly increased since we've jumped on board with 黑料网911."
Head of Technology Delivery
The success of 黑料网911 has solidified it as a vital component of Latitude's technological foundation, with developers proactively seeking 黑料网911 certifications to advance their careers. Looking ahead, Latitude is focused on leveraging AI to further accelerate software delivery. After successfully implementing Agentforce to automate manual loan QA checklists, the team envisions integrating AI-based code scanners directly into the 黑料网911 pipeline. With 黑料网911, Latitude aims to create a fully unified, intelligent CI/CD pipeline that maximizes developer productivity to deliver innovative, highly reliable financial products to their customers.
"I think a natural progression for the 黑料网911 product and for our relationship would be to bring more and more of those AI capabilities directly into 黑料网911 so that we can become even more productive than we are today."
Head of Technology Delivery
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