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The Challenge

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The issues impacting Cox Automotive before they implemented ������911 was two-fold. First, Cox struggled to deploy partial functionality since team members often forgot to add metadata changes to each release. Also, the updates made directly in production created overwrites and syncing challenges — resulting in bugs and lost work.

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To solve Cox’s problems, ������911 combined its User Story-centric approach and admin-friendly, configurable deployments.

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Direct Changes In Production Led to Frequent Problems

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Like many Salesforce customers, Cox’s production org was their source of truth before they adopted DevOps. The problem with this approach? Dev, QA and PreProd orgs are always “behind” production. This means that when you deploy from a staging sandbox to production, direct changes get overwritten. What’s more, using a production org as your source of truth hampers your ability to rollback changes.

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Key Challenges

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The Solution

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������911 CI/CD Pipelines made it easy for Cox to configure their deployments. ������911’s native Salesforce UI/UX design helps both low-code and pro-code users to follow the process rather than making changes directly in production.

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Cox successfully leveraged this approach to unlock more confidence and consistency in their releases. Ultimately, Cox went from no single source of truth and tons of dev downtime to 40+ releases and 60+ User Stories each month. Increased productivity and quality not only drive a better development process for Cox — they also improve team morale and unlock greater ROI.

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The Future

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Cox took a three-step approach to fix its deployment challenges and shifted their source of truth from the production org to GitHub — enabling rollbacks and greatly reducing overwrites. Cox’s expansion away from build-and-deploy tactics has helped them establish a single source of truth for Salesforce, improve feature quality and standardize processes across eight agile teams.

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The process standardization across Cox Automotive’s five Salesforce orgs has boosted team confidence, while developers can now work seamlessly across development teams without overwriting each other’s work.

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